PolyAI is a leading start-up, in the rapidly growing conversational AI sector. Their innovative AI solutions enable businesses to enhance customer support, streamline communication, and elevate user experiences.
With the vision of expanding their market presence in America, PolyAI faced the challenge of assembling a highly skilled and experienced pre-sales team. To tackle this, they sought the services of Warwick Fox; an executive search firm known for its successful track record, knowledge of AI, and wider technology sectors.
Franc and his team at Warwick Fox have presented us with excellent candidates to choose from over the years, allowing us to scale our USA pre-sales team in-line with our growth objectives.
Nikola Mrksic – CEO – PolyAI
Objectives
- Build a high performing pre-sales team
The primary goal was to build a pre-sales team capable of driving sales growth, nurturing client relationships, and showcasing the company’s AI solutions. - Recruiting industry experts
PolyAI needed candidates with substantial experience in call centre technology, IVRs and natural language processing. - Establishing a strong USA presence
The start-up aimed to establish a strong presence in America.
Challenges
- Limited talent pool
The conversational AI domain was relatively new, resulting in a limited pool of candidates with the desired expertise and experience. - Competitive market
The sector is very competitive, with lots of newly established AI companies battling for the best talent. - Cultural fit
It was essential to find candidates who not only had the necessary skills, but who also aligned with PolyAI’s innovative and dynamic culture.
“I used Warwick Fox to build my pre-sales team in the USA. They presented us with market leading talent from competitors and related sector businesses across the USA. They are all doing well and one is now in a leadership role.
Brad Stein – Global VP Solutions Consulting – PolyAI
Solution
To address these challenges and meet the client’s objectives, Warwick Fox devised a comprehensive recruitment strategy.
- Detailed market research
Warwick Fox conducted extensive market research to identify potential candidates, mapping out key players in the conversational AI and call centre solution sector. - Networking and headhunting
Warwick Fox utilised its vast network as well as headhunting passive candidates. - Screening and assessment
The team conducted multiple assessments to evaluate candidates’ technical skills, industry knowledge, and cultural fit.
Results
Through Warwick Fox’s strategic recruitment approach, PolyAI achieved the following results:
- Highly skilled pre-sales team
Warwick Fox successfully helped PolyAI build a USA pre-sales team, comprising of individuals with extensive relevant expertise, who were able to make a fast start. - Rapid expansion in the USA
The top-tier pre-sales team played a crucial role in driving PolyAI’s rapid expansion across America, leading to increased sales and market presence. - Positive cultural fit
The selected candidates not only possessed the required technical skills, but also demonstrated a strong cultural fit, contributing to a cohesive and motivated team environment. - Industry recognition
PolyAI’s innovative solutions, backed by the efforts of the pre-sales team, gained recognition in the AI industry, further enhancing the company’s reputation.
Conclusion
With Warwick Fox’s strategic recruitment strategy, PolyAI successfully built a high-performing USA pre-sales team. The collaboration between PolyAI and Warwick Fox proved to be an excellent match, ensuring the start-up secured the right talent to help them to grow in a highly competitive sector.